A citizen has many touch points with the municipality, sharing and treating information/data. Today this data is not handled in a universal way. At the same time the municipality – and other bodies – collect a lot of data that could be relevant to the citizen. What are the citizens needs to handle and understand all this data?
Problem roots: Data collection has been controlled by the different IT systems handling them and not by and overall strategy of data architecture and sharing. This makes it hard to combine data from different sources. And GDPR / privacy must be taken care of.
There are also some cases of vendor lock-in, and in some cases where the data has not been available to the municipality. It has not been demanded from the IT system vendors that they should provide access to systems via API. Within the municipality there is little competency on data science and data management in general. It is uncertain how a data storage solution will fit into traditional IT department operations.
There has been little dialog with the citizens about their needs.
Consequences of the problem / what will happen when the problem is solved: As the data is not combined/centralized, the data quality is also getting poorer as one does not now what is the most current data, and it is hard to reuse data. With better accessibility to the data we can build good decision support based on visualisations, correlations and machine learning – and better services to our citizens.
Existing solutions: We have developed a prototype for a citizen platform, based on a set of data from different sources. On the website of the municipality we have and good overview of how that source of information is being used.